ONE OF A KIND GEMSTONE & CRYSTAL JEWELRY

Our hope is that you are completely satisfied with your purchase. If you encounter any issue with quality and wish to return the item, please contact us at janetlawlessdesignjewelry@gmail.com  within 24 hours upon receiving your package with your order number, reasons and photo proofs. Our customer service team will review the return request and will send further instructions if the return is approved. Please allow 1-2 days for your order to be processed. If your order was placed after 4pm EST, the processing will begin on the next day. 

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Items returned must be in their unused condition with the original packing. Upon receipt of returned merchandise, we reserve the right to deny a refund if the merchandise is worn, damaged, washed or altered in any way. We do not accept refunds on any customized pieces or lost return packages.

The processing of your item returns may take up to 14 business days from the day we receive your return.

Please be noticed that the return shipping fee is not covered by janetlawlessdesignjewelry.com  In addition, though our return policy is in full effect, your original shipping costs are not included as refundable.